• Operations Assistant/Account Manager

    Job Locations US-MN-St. Paul
    Job ID
    # of Openings
    CNAX Large Account Operations
  • Overview

    The Operations Assistant/Account Manager performs and coordinates execution of post-sale functions for Arch Large Account customers.  In addition, this position will collaborate with both regional and corporate team resources to ensure that both internal and external commitments are met.


    • Primary responsibilities may include but are not limited to:
      • Preparation and communication of billing instructions;
      • Processing of multi-state, admitted casualty (WC, GL, Auto) policies;
      • Premium audit processing;
      • Calculation of loss sensitive program adjustments

    Key Competencies:

    • Collaborative and team oriented
    • Customer focused with attention to detail
    • Self-directed showing personal accountability and sense of urgency
    • Takes responsibility for individual training plan
    • Strong communication and organizational skills
    • Ability to multi-task and prioritize a heavy workload to meet agreed upon expectations


    Education & Experience:

    • College degree or coursework preferred with a minimum of 5 years experience with the following transactions:
      • large, complex WC, GL or Auto policies and/or;
      • premium audits for large WC driven customers and/or;
      • loss sensitive (large deductible or retrospectively rated) program adjustments

    Technical Skills:

    • Word, Excel

    Position offered will be dependent upon the individual candidate's qualifications.


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