Operations Assistant/Account Manager

US-MN-St. Paul
Job ID
# of Openings
CNAX Large Account Operations


The Operations Assistant/Account Manager performs and coordinates execution of post-sale functions for Arch Large Account customers.  In addition, this position will collaborate with both regional and corporate team resources to ensure that both internal and external commitments are met.


  • Primary responsibilities may include but are not limited to:
    • Preparation and communication of billing instructions;
    • Processing of multi-state, admitted casualty (WC, GL, Auto) policies;
    • Premium audit processing;
    • Calculation of loss sensitive program adjustments

Key Competencies:

  • Collaborative and team oriented
  • Customer focused with attention to detail
  • Self-directed showing personal accountability and sense of urgency
  • Takes responsibility for individual training plan
  • Strong communication and organizational skills
  • Ability to multi-task and prioritize a heavy workload to meet agreed upon expectations


Education & Experience:

  • College degree or coursework preferred with a minimum of 5 years experience with the following transactions:
    • large, complex WC, GL or Auto policies and/or;
    • premium audits for large WC driven customers and/or;
    • loss sensitive (large deductible or retrospectively rated) program adjustments

Technical Skills:

  • Word, Excel

Position offered will be dependent upon the individual candidate's qualifications.


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