Arch

Systems Engineer I

Job Locations US-NC-Greensboro
Job ID
2018-1620
# of Openings
1
Category
Information Technology

Overview

The Systems Engineer designs and implements solutions, and acts as a subject matter expert in their areas of expertise. The incumbent operates independently on assignments involving the analysis of both business and regulatory requirements, as well as the analysis of the individual technical implementations to maximize benefit to the business. The Systems Engineer establishes and cultivates successful relationships with our business units, technical implementation teams, management and vendors.

 

Arch MI is a new and growing mortgage insurance company with a strong and global parent – Arch Capital Group Ltd.  If you’re interested in joining a dynamic company and working with a team of motivated, high caliber people, apply today and come grow with us!

Responsibilities

  1. Defines application and system configuration standards, works with commercial tools or writes custom scripts to validate and enforce them.
  2. Performs technical analysis and recommends IT systems purchases and upgrades as needed.
  3. Identifies and recommends usage policies and operational guidelines.
  4. Provides project coordination and writes documentation for technology implementations, as well as production system turn-over to the Data Center Operations teams.
  5. Tracks issues and business requests, and conducts research on broad-based solutions and new features that meet user needs.
  6. Provides second or third level technical support of core, business and MI applications. Often requires management/coordination of outside vendors and internal subject matter experts.
  7. Investigates & diagnoses problems in assigned trouble tickets, as well as identifies and implements solutions. Communicates resolution back to team members and business users.
  8. Writes or modifies existing scripts/programs to automate builds, application deployments, patching and maintenance, configuration updates, access provisioning, and other system administration functions.
  9. Builds systems per specifications to meet availability and performance targets as outlined in service level agreements with business owners.
  10. Reviews system performance data and makes suggestions to improve overall performance, as well as forecasts future system needs based on trends.

Qualifications

Knowledge & Skills:

  1. Proficiency in one or more high-level scripting languages (PowerShell, Bash, Perl).
  2. Broad knowledge of Windows and/or UNIX/Linux operating systems and related back-office products.
  3. Good understanding of intel-based hardware (HP, IBM), virtualization (ESXi, View), SAN technologies (EMC, IBM, Brocade), and data protection technologies (Recoverpoint, Netbackup, DataDomain).
  4. Good understanding of web technologies (Apache, Sharepoint), application deployment technologies (Xenapp, WebSphere), database support (SQL Server, DB2), systems and application monitoring (CA UIM, Solarwinds Orion), HA technologies (VCS, PowerHA), system security and hardening technologies (PKI, AV, Tripwire, Solarwinds LEM), Internet email filtering and encryption, and authentication/authorization services (Active Directory, ODSEE, IBM ISAM).
  5. Good understanding of TCP/IP networking and loadbalancing technologies (F5 BigIP).
  6. Excellent analytical skills, trouble-shooting and problem solving ability.
  7. Excellent oral and written communication skills.
  8. Good interpersonal skills to effectively work with fellow staff and internal customers.
  9. Attention to detail.
  10. Customer service orientation and sense of urgency to maintain expected service levels.

Education & Experience:

 

Required knowledge & skills would typically be acquired through a bachelor’s degree in computer science or related field plus 5+ years of related experience.

 

About Our Company

Arch Mortgage Insurance Company is the flagship U.S.-based mortgage insurer of Arch Capital Group Ltd., a leading insurance and reinsurance company operating through its subsidiaries worldwide. Based in Greensboro, North Carolina, our company is committed to our employees and our customers.  Our Total Rewards package offers competitive pay and valuable benefits.  Plus you’ll have access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth.

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