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  • Business Operations Analyst

    Job Locations US-MN-St. Paul
    Job ID
    2018-1753
    # of Openings
    1
    Category
    Arch Advantage
  • Overview

    The Business Operations Analyst performs various centralized underwriting and operational support and service functions within one or more work groups.  This position utilizes customer service skills, established processes, and various software applications to ensure ensures Service Level Agreements (SLA’s) are met.  The Business Operations Analyst will be responsible for analyzing key pieces of information and determining the appropriate course of action for various processes.  In addition, this position will collaborate with business units, corporate resources, and offshore teams to ensure we meet both internal and external commitments.

    Responsibilities

    Primary Responsibilities may include but not limited to:

    • Submission Clearance
    • Workers’ Compensation
      • POC reporting
      • Posting notice issuance
      • WC Filings
    • Bureau Crits
      • POC CRIT research and resolution
      • Bureau Crit distribution
    • Motor Vehicle Services
      • Reporting
      • UM/UIM Packet issuance
      • Auto ID card issuance
      • MA Stamping
    • Policy & endorsement issuance
    • Conditional Non-Renewal Letters
    • Auto Rating
    • Other duties as needed

    Qualifications

    Key Competencies

    • Strong analytical and problem solving ability
    • Detail-oriented
    • Customer-focused
    • Collaborative and team-oriented
    • Self directed showing personal accountability and sense of urgency
    • Strong communication and organizational skills

     

    Education and Experience

    • Bachelor’s Degree preferred
    • 3-5 Years experience in same or related field preferred

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