The Director of End User Support coordinates and drives resolution of customer issues by troubleshooting, end user solution fixes, negotiating priority with the customer and communicating to the proper support function. The incumbent ensures specific requirements of customer support service level agreements are met. The incumbent provides efficient end user technology solutions to the business units that streamlines processes, improves productivity and adapts to changing needs. He or she is responsible for building and managing an End User Support Team that delivers all technology consumed by our end users, included are all physical and virtual desktop infrastructure, mobile end points, telecommunication systems and service delivery applications.
Arch MI is a new and growing mortgage insurance company with a strong and global parent – Arch Capital Group Ltd. If you’re interested in joining a dynamic company and working with a team of motivated, high caliber people, apply today and come grow with us!
Knowledge & Skills:
Education & Experience:
Required knowledge and skills would typically be acquired through a Bachelor’s degree in Computer Science, Engineering or related degree plus 8-10 years of directly related experience.
About Our Company
Arch Mortgage Insurance Company is the flagship U.S.-based mortgage insurer of Arch Capital Group Ltd., a leading insurance and reinsurance company operating through its subsidiaries worldwide. Based in Greensboro, North Carolina, our company is committed to our employees and our customers. Our Total Rewards package offers competitive pay and valuable benefits. Plus you’ll have access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth.