• Sr. Encompass Administrator

    Job Locations US-NC-Greensboro
    Job ID
    # of Openings
    Information Technology
  • Overview

    The Senior Ellie Mae Encompass Administrator position provides internal and external administration and consulting for the Ellie Mae Encompass loan origination system.  


    Arch MI is a new and growing mortgage insurance company with a strong and global parent – Arch Capital Group Ltd.  If you’re interested in joining a dynamic company and working with a team of motivated, high caliber people, apply today and come grow with us!


    1. Manage and perform system administration functions for Arch MI Encompass demo environment
    2. Analyze Encompass software upgrades and what effects they have on the department prior to implementation.
    3. Document, escalate and follow-up on internally and externally-reported Ellie Mae technical support issues as needed
    4. Lead the creation of new Encompass features/functions/capabilities including but not limited to:
      1. Developing and maintaining queries, dashboards, KPIs, and reports
      2. Creating, designing and customizing reports and subscriptions to assist with process management and efficiency monitoring
      3. Develop and maintain custom input forms, business rules, eFolder documents, and loan templates in Encompass360
      4. Leveraging new Encompass Partner Connect APIs to expand existing integration capabilities
    5. Provide consulting services to external clients
    6. Develop presentation materials and whitepapers on efficient support and use of Encompass
    7. Liaise with digital product managers, training and marketing departments as needed to update, enhance and expand user reference materials, videos and sales flyers





    Knowledge and Skills

    1. Current Certified Encompass Administrator certification from Ellie Mae
    2. Working knowledge of MS Office
    3. Experienced in Encompass configurations for Retail, Wholesale and Correspondent channels including Third Party Originator (TPO) web center and Encompass web center / Consumer Connect or TPO Connect.
    4. Proficient in configuring different types of EllieMae Network and Total Quality Loan (TQL) vendor integrations with service providers.
    5. Skilled in configuring Milestones & Personas, building Input forms, Reports, Dashboards, Views and advanced Business rules.
    6. Familiarity with Optimal Blue and Ellie Mae's next-gen technologies is preferred.
    7. Conceptual familiarity with Encompass Partner Connect APIs is required
    8. Ability to communicate effectively with others, both verbally and in writing
    9. Proven ability to manage time, meet deadlines and prioritize


    Education & Experience:

    • Bachelor’s Degree (B.A., B.B.A., B.S., etc.) from a four-year college or university
    • 5-7 years’ experience using and supporting Encompass in the capacity of a Super Administrator
    • 7-10 years’ experience in the mortgage industry working with Loan Origination Systems in a technical or business user capacity
    • Occasional travel required.



    About Our Company

    Arch Mortgage Insurance Company is the flagship U.S.-based mortgage insurer of Arch Capital Group Ltd., a leading insurance and reinsurance company operating through its subsidiaries worldwide. Based in Greensboro, North Carolina, our company is committed to our employees and our customers.  Our Total Rewards package offers competitive pay and valuable benefits.  Plus you’ll have access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth.


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