Arch

  • Assistant Vice President, Arch Advantage

    Job Locations US-MN-St. Paul
    Job ID
    2018-2044
    # of Openings
    1
    Category
    Arch Advantage
  • Overview

    Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, Australia and South Africa, providing specialty risk solutions to clients worldwide across a wide range of industries. With over ten years of operating history and strong financial ratings, our track record remains solid.

     

    The Assistant Vice President for Arch Advantage is responsible for managing centralized operations and underwriting service teams located in St. Paul, MN, the Philippines, and other branch offices within the US.  The AVP is responsible for establishing and managing operational performance standards for their teams.  The AVP works independently under broad guidance from the VP, Arch Advantage to effective lead a varied team of analysts, specialists and managers.

    Responsibilities

    Primary Duties

    • Partner with the Business Process Management team, business units, and Sr. Management to ensure best practices and process improvements support business strategies, yield higher productivity and customer satisfaction.
    • Lead & collaborate with teams to develop and oversee implementation of improved workflow integration, efficiencies and proactive problem solving.
    • Ensure service level commitments and quality levels are measured and met.
    • Effectively lead and manage Business Operations Specialists and Operations Managers to accomplish objectives, including recruitment, selection, training, performance management and salary recommendations.
    • Serves as business liaison between IT and servicing department regarding maintenance and/or enhancements to business systems.

    Qualifications

    Key Competencies 

    • Requires a highly motivated, self-directed individual
    • Strong communication skills are critical to effectively working all levels of the organization
    • Strong operations competency; ability to understand, manage, improve workflow
    • Excellent verbal and written communication skills
    • Ability to prioritize workloads and consistently meet critical service standards
    • Strong customer service orientation and the ability to recognize/instill this in others
    • Strong problem solving skills
    • Knowledge of regulatory and compliance issues.
    • Have the ability to influence and be willing to work in a collaborative, team environment.

    Education/Experience

    • College degree – BA or BS preferred
    • 8 – 10 years business experience
    • Previous management experience required
    • Operations experience
    • Underwriting, or related insurance experience

    Technical Skills

    • IT knowledge – systems (i.e. ImageRight, SharePoint)
    • MS Office

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed