Arch

  • Senior Application Support Engineer

    Job Locations US-NC-Raleigh
    Job ID
    2018-2057
    # of Openings
    1
    Category
    Information Technology
  • Overview

    The Company

     

    Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis.  Arch Capital Services Inc. provides support and expertise to entities across ACGL to help them operate effectively and efficiently. Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company.

    Responsibilities

    The Position

    The Senior Application Support Engineer architects solutions, acts as a subject matter expert, delivers general application support, and provides thought leadership around their areas of expertise.  The person in this role will operate independently on assignments that involve the analysis of business and regulatory requirements.  The Senior Application Support Engineer will establish and cultivate productive relationships with our business units, technical implementation teams, management and vendors.  Travel may be required for some projects.

     

    Job Responsibilities

    • Define application and system configuration standards
    • Work with commercial tools or write custom scripts to validate and enforce business requirements
    • Design technical architecture for all core application services
    • Perform advanced technical analysis and recommend IT systems purchases and upgrades as needed
    • Track issues and business requests and conduct research on broad-based solutions and new features that meet user needs
    • Provide second or third level technical support for core business applications
    • Manage and coordinate outside vendors and partner with internal subject matter experts
    • Investigate and diagnose application malfunctions in assigned user incidents and identify/implement solutions
    • Write scripts and programs to support application builds, application deployments, patching and maintenance, configuration updates, access provisioning, and other system administration functions
    • Identify and recommend usage policies and operational guidelines
    • Provide project coordination and write documentation for technology implementations
    • Review system performance data and make suggestions to improve overall performance, as well as forecast future system needs based on trends
    • Build systems per specifications to meet availability and performance targets as outlined in service level agreements with business owners
    • Support the onboarding, off-boarding, and updates to user permissions for supported applications
    • Install, configure, and support applications deployed to the on premise Arch Data Centers
    • Administer cloud-based applications
    • Maintain 24x7 availability for any critical issues requiring escalation

    Qualifications

    Desired Skills

    • Ability to learn and master Arch-specific software (both cloud-based and on premise) quickly
    • Working knowledge of SQL Databases, basic network configuration, and IT hardware and software
    • Strong understanding of system security, authentication, and hardening technologies such as Active Directory, ADLDS, LDAP, PKI, AV, DLP, email filtering, and encryption in addition to Windows desktop and server operating systems and VMware server virtualization
    • Broad experience with system management and patching tools such as SolarWinds Patch Manager, SCCM, and WSUS
    • Knowledge of systems and application monitoring tools such as SolarWinds Orion
    • Customer service orientation and sense of urgency to maintain expected service levels
    • Exceptional analytical skills, troubleshooting, and problem solving ability
    • Excellent oral and written communication skills

    Required Education/Experience 

    • Bachelors’ degree in Computer Science, Information Systems, or related field
    • 8+ years’ of relevant experience

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed