Arch

  • Senior NOC Engineer

    Job Locations US-NC-Winston Salem
    Job ID
    2018-2094
    # of Openings
    2
    Category
    Information Technology
  • Overview

    The Company

    Arch Capital Group Ltd. (NASDAQ: ACGL)) is a Bermuda public limited liability company with approximately $11.3 billion in capital at December 30, 2017, and, through operations in Bermuda, the United States, Europe and Canada, writes specialty lines of property and casualty insurance and reinsurance, as well as mortgage insurance and reinsurance, on a worldwide basis. Our unique underwriting platform, successful management team and strong capital base has enabled us to establish a prominent presence in the global insurance and reinsurance markets. Arch Capital Services Inc. ("ACSI") provides services to the Arch entities within ACGL. 

    Responsibilities

    The Position

     

    The Senior NOC Engineer's primary responsibilities are to plan, implement, oversee, and maintain the Arch Network and IT Infrastructure. This positon will require shiftwork hours (8:00 A.M. - 5:00 P.M. EST or 4:00 P.M. - 1:00 A.M. EST). 

     

    Job Responsibilities

    • Manage and maintain the Arch Monitoring Systems that are used to report on the status and performance of the network, ISP services, and facilities
    • Identify and respond to faults on Arch systems and networks
    • Liaise with 3rd party suppliers 
    • Provision IP assignments, core network configurations, DNS setups, the monitoring and graphing for colocation, leased lines, customer backups, and other customer network services
    • Provide facilities support such as installing racks, setting up power, installing Ethernet, fiber, and console cabling, remote power, and KVM
    • Responsible for the server and network equipment builds, installations, and application upgrades
    • Run health, safety, and housekeeping checks at Arch Data Centers
    • Monitor and manage air-conditioning, UPS, generators, and power usage
    • Assist in the maintenance and technical documentation, in collaboration with Arch Service Management Team, for processes and procedures used throughout normal operations
    • Provide Tier 3 Support for data center operations, network, and ISP services
    • Participate in a 24x7 call-out rotation if required

    Qualifications

    Desired Skills

    • Excellent communication skills with a natural aptitude for interacting with people
    • Strong organizational skills with the ability to manage projects of varying lengths
    • Adept and proficient in customer support
    • Work efficiently within a busy team, being quick to learn and able to deal with a wide range of issues
    • Ability to assess and prioritize faults and respond/escalate accordingly
    • Desire to learn new skills in network and system administration, particularly with regard to Arch’s architecture and platforms

    Required Education/Experience

    • Bachelor’s degree in computer science or related field
    • Minimum of 1-2 years’ experience in a Technical Support or similar role
    • Possess expert Windows Sysadmin skills
    • Excellent network diagnostic and analytical skills
    • Basic knowledge of Linux administration
    • Ability to collate and interpret data from various sources

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