• Underwriting Support Specialist

    Job Locations US-NC-Greensboro
    Job ID
    # of Openings
  • Overview

    The Underwriting Support Specialist provides support to the Field Underwriting team by managing and fielding incoming calls, assisting with loan file registration, and performing routine administrative tasks. The incumbent works under clearly defined procedures and processes with regular supervision on most work assignments.


    Arch MI is a new and growing mortgage insurance company with a strong and global parent – Arch Capital Group Ltd.  If you’re interested in joining a dynamic company and working with a team of motivated, high caliber people, apply today and come grow with us!


    1. Provides phone coverage to relay incoming, outgoing, and interoffice calls. Retrieves voicemail and updates outgoing voicemail greeting.
    2. Provides customer service by directing callers/clients to the appropriate staff member and responding to basic inquiries in a timely manner within assigned level of authority.
    3. Assists Underwriting Support staff with requesting missing documents.
    4. Adheres to performance standards for productivity, quality, turnaround time, and data accuracy.





    Knowledge & Skills:

    1. Basic knowledge of mortgage industry.
    2. Ability to follow instructions, prioritizes workload, and performs basic administrative tasks.
    3. Proficient in telephone/switchboard console operation.
    4. Strong accuracy and attention to detail.
    5. Strong customer service orientation.
    6. Excellent oral and written communication skills to effectively deal with customers in a professional, concise, and courteous manner.
    7. Basic proficiency with MS Office and Underwriting system applications.

    Education & Experience:

    Required knowledge and skills would typically be acquired through a high school diploma/GED plus 1-2 years job-related experience.


    About Our Company

    Arch Mortgage Insurance Company is the flagship U.S.-based mortgage insurer of Arch Capital Group Ltd., a leading insurance and reinsurance company operating through its subsidiaries worldwide. Based in Greensboro, North Carolina, our company is committed to our employees and our customers.  Our Total Rewards package offers competitive pay and valuable benefits.  Plus you’ll have access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth.


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