• Business Operations Analyst

    Job Locations US-MN-St. Paul | US-NC-Raleigh
    Job ID
    # of Openings
    Arch Advantage
  • The Position

    Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, and Australia, providing specialty risk solutions to clients worldwide across a wide range of industries. With over ten years of operating history and strong financial ratings, our track record remains solid. 


    Job Responsibilities

    The Position:

    The Business Operations Analyst supports corporate objectives through the execution of various property and casualty insurance centralized underwriting and operational tasks.  Analysts provide internal and external customer service in multiple areas utilizing various software and processes.  This role will be responsible for analyzing key pieces of information and determining the appropriate course of action to ensure Service Level Agreements (SLAs) are met. The position requires strong communication and collaboration skills, as there is daily interaction with internal business units, external stakeholders, and international teams. 


    Primary Responsibilities may include but not limited to:

    • Underwriting support
    • Submission Clearance
    • Policy & Endorsement Issuance
    • Auto Rating
    • Coverage Specific Data Processing
    •  Operational Support
    • Workers’ Compensation Reporting/Filings/Notices
    • Motor Vehicle Filings
    • Client Notification Issuance
    • Bureau CRIT research and resolution
    • Other Business Operations Support as needed

    Desired Skills/Experience

    Key Competencies

    • Strong analytical and problem solving ability
    • Detail-oriented
    • Customer-focused
    • Collaborative and team-oriented
    • Self-starter with the ability to assimilate new tasks and processes quickly
    • Strong communication and organizational skills 

    Education and Experience

    • Bachelor’s Degree preferred
    • One plus years experience in a professional/customer service field preferred

    Technical Skills

    • MS Office


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