• Business Operations Analyst

    Job Locations US-MN-St. Paul | US-NC-Raleigh
    Job ID
    # of Openings
    Arch Advantage
  • Overview

    Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, and Australia, providing specialty risk solutions to clients worldwide across a wide range of industries. With over ten years of operating history and strong financial ratings, our track record remains solid. 



    The Position:

    The Business Operations Analyst performs various centralized underwriting and operational support and service functions within one or more work groups.  This position utilizes customer service skills, established processes, and various software applications to ensure ensures Service Level Agreements (SLA’s) are met.  The Business Operations Analyst will be responsible for analyzing key pieces of information and determining the appropriate course of action for various processes.  In addition, this position will collaborate with business units, corporate resources, and offshore teams to ensure we meet both internal and external commitments.


    Primary Responsibilities may include but not limited to:

    • Submission Clearance
    • Workers’ Compensation
      • POC reporting
      • Posting notice issuance
      • WC Filings
    • Bureau Crits
      • POC CRIT research and resolution
      • Bureau Crit distribution
    • Motor Vehicle Services
      • Reporting
      • UM/UIM Packet issuance
      • Auto ID card issuance
      • MA Stamping
    • Policy & endorsement issuance
    • Conditional Non-Renewal Letters
    • Auto Rating
    • Other duties as needed


    Key Competencies

    • Strong analytical and problem solving ability
    • Detail-oriented
    • Customer-focused
    • Collaborative and team-oriented
    • Self directed showing personal accountability and sense of urgency
    • Strong communication and organizational skills 

    Education and Experience

    • Bachelor’s Degree preferred
    • 3-5 Years experience in same or related field preferred

    Technical Skills

    • MS Office


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