The End User Support Specialist I provide end-user support for assigned desktop, mobile devices or telephone systems. He/She diagnoses, troubleshoots and resolves basic and moderate technical problems. The incumbent operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures.
Arch MI is a new and growing mortgage insurance company with a strong and global parent – Arch Capital Group Ltd. If you’re interested in joining a dynamic company and working with a team of motivated, high caliber people, apply today and come grow with us!
Knowledge & Skills:
Education & Experience:
Required knowledge and skills would typically be acquired through a high school diploma plus technical trade school certification program(s) and the following: 3+ years supporting Microsoft OS, Office and Collaboration software; 3+ year of experience supporting desktop systems, mobile device management solutions, application virtualization, and 3+ years demonstrated performance in a direct customer support role.
A combination of A+ or Network+, and MCDST certification or equivalent experience desired.
Working Conditions/Environment & Physical Demands:
About Our Company
Arch Mortgage Insurance Company is the flagship U.S.-based mortgage insurer of Arch Capital Group Ltd., a leading insurance and reinsurance company operating through its subsidiaries worldwide. Based in Greensboro, North Carolina, our company is committed to our employees and our customers. Our Total Rewards package offers competitive pay and valuable benefits. Plus you’ll have access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth.