• Account Manager

    Job Locations US-MD-Hunt Valley | US-NE-Omaha
    Job ID
    # of Openings
  • The Position

    The Company


    Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, Australia and South Africa, providing specialty risk solutions to clients worldwide across a wide range of industries. With over ten years of operating history and strong financial ratings, our track record remains solid.


    Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence.


    Job Responsibilities

    The Position

    The selected candidates will be an integral part of a growing sales organization and responsible for day to day sales life cycle activities including:


    Job Responsibilities

    • Manage and own business relationships between Arch/RoamRight and its customers
    • Assist in the sales process to understand each customer's organization and vision for utilizing travel protection plans
    • Assist Regional Sales Directors in the coordination of new installations, including the development of implementation plans and resource assignments
    • Understand each partners environment from both technical and business perspectives and coordinate the resolution of customer issues
    • Advise customer how to best utilize Arch/RoamRight products including protection plans, partner portal, mobile app, etc.
    • Provide frequent feedback to Marketing and Product Development regarding product quality and customer enhancement requests
    • Help define success criteria for each partner and track & report success metrics to internal and external management
    • Renew & Grow existing partnerships with ongoing training or assistance, with particular focus on smaller under 10K producers and/or underperforming to expected production levels accounts
    • Plan and manage daily activities with minimal supervision
    • Ability to organize and present business and/or technical material in a concise, easily understood manner


    Desired Skills/Experience

    Desired Skills

    • Thoroughly understand travel protection and how Arch’s products and services affect customer processes and profitability.
    • Previous account management experience, preferably in travel or insurance
    • Prior experience delivering client solutions and coordinating activities among management and other resources at all levels of the organization
    • Demonstrated ability to understand and present solutions to decision makers and staff at all organization levels
    • Proven ability to work independently and as part of a team
    • Excellent interpersonal/negotiation/sales skills
    • Excellent verbal and written communication skills
    • Ability to remain persistent, assertive, and outgoing in all business activities

    Required Education/Experience 

    • Bachelor’s degree.
    • P&C, Health and Accident license a plus.
    • Proven customer service & sales ability (3+ years) to include account management and client retention. Prior corporate business experience a must.


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