• Software Development Manager - Agile Product Manager

    Job Locations US-NC-Raleigh | US-NJ-Jersey City
    Job ID
    # of Openings
    Information Technology
  • The Position

    The Software Development Manager – APM provides leadership in aligning information systems development with business objectives for assigned business applications and/or technologies. The incumbent provides overall direction and guidance to engineering managers/leads, engineers/developers and contract labor teams. She/he drives software development across multiple teams and phases to ensure execution of project work plans. Determines department priorities and ensures software development objectives are met.


    Job Responsibilities


    1. Responsible for effective and timely development of new and/or enhanced systems/technologies.
    2. Monitors all aspects of the Software Development Lifecycle and Production Support service levels. Ensures high level technical support is provided.
    3. Works closely with customers, other IT managers, and management to identify and maximize opportunities to use technology to improve business processes.
    4. Prepares business cases, including financial analyses of potential new technologies/systems/applications. Evaluates based on company strategic needs and resource availability.
    5. Oversees business analysis, development work and quality assurance of projects for assigned systems/technologies.
    6. Collaborates effectively at all levels to prepare strategic plans. Ensures system requests tie into objectives of the company strategy map and budgets.
    7. Contributes to the development of information technology development standards, policies, processes and procedures to ensure consistent compatibility and integration throughout the company.
    8. Continuously reviews the technology needs of supported business functions/processes relative to new technological developments and trends. Keeps abreast of the industry and emerging technology
    9. Participates in vendor/strategic partner evaluations and monitors the relationship on an ongoing basis.
    10. Prepares/manages department budget: P&L forecasting, operational/capital expenditures, contract negotiations and invoice processing
    11. Leads and manages team to accomplish objectives through effective recruitment & selection, training & development, performance management and rewards & recognition.
    12. CODE - Write code across the full stack – front end Web UI, middle tier service layer, and back-end database within the insurance and/or financial services industry.
    13. Collaborate with team of full stack developers to design, develop, unit test, and support new features in a dynamic analytics and data driven development environment
    14. Develop scalable, fast, robust web-based scalable solutions Utilize agile software development best practices and work with team members to understand business needs and user stories
    15. Responsible for performance tuning, testing, refactoring, usability, and automation
    16. Support, maintain, and help document software functionality
    17. Maintain coding, compliance, & security standards
    18. Work with other departments, stakeholders, and customers on software development, improvements, internal tools, and implementation issues
    19. Maintenance and on-going support of past and future technical solutions Proactively learn product frameworks and code base
    20. Work to build a Continuous Integration environment and Continuous deployment environment.
    21. Perform code review
    22. Lead an Agile team of Developers, QA analysts, Business Systems analysts and Data Integrators.

    Desired Skills/Experience


    1. Proven experience managing vendor products where the vendor is responsible for all system framework changes as well as configuration changes that can be done by internal resources
    2. Strong data management skills with proven experience in ETL tools (Informatica), data mapping, cross referencing background for source to target mapping.
    3. Proven experience simplifying complex data movement processes to deliver scalable, maintainable and configurable solutions driving business value and speed to market.
    4. Proven experience implementing and maintain systems that handle financial transactions for Claims.
    5. Strong business relationship skill with ability to explain complex technical enhancements in easy to understand terminology.
    6. Proven experience delivering business valued functionality within tight delivery time schedules
    7. Ability to handle both project, enhancement and maintenance activities in agile sprint cycles.
    8. Experience in digital transformation concentrating on bring valued functionality to business partners through an agile delivery model
    9. Proven experience leading multiple product teams consisting of business system analysts, software engineers, data integrators, data analyst and quality assurance engineers.




    Required Skills/Experience

    Knowledge & Skills:

    1. Broad knowledge of software development techniques, processes, methods and best practices. Proficiency with various programming languages used.
    2. Knowledge of application test automation products, processes, and best practices
    3. Strong knowledge of P&C insurance products, applications, technologies.
    4. Strong understanding of Agile development methods and its application to company technology needs.
    5. High level knowledge/expertise in Legacy and Java development, implementation, and maintenance of large-scale business applications.
    6. Strong strategic decision making & long term planning abilities to manage resources and develop efficient and effective solutions to diverse and complex business problems.
    7. Excellent communication and interpersonal skills to effectively lead and motivate team.
    8. Excellent interpersonal, communication, presentation & consultative skills for effective collaboration with senior management.
    9. Good general business acumen
    10. Development Experience with Java & .Net C#, SQL, JavaScript, HTML, CSS
    11. Experienced in scalable, high-availability back end technologies Oracle, SQL Server and PostgreSQL
    12. Experience with non-relational database technologies preferred such as Memcached, MongoDB, Redis
    13. Strong JavaScript back end development experience with common frameworks Angular, Rxjs, Node, etc...
    14. Front end development experience including ReactJS, Webpack, HTML5, CSS, Bootstrap, jQuery, Accessibility and Responsive Layouts UI/UX development experience.
    15. Experience with Insurance / Reinsurance Systems and Data
    16. Strong understanding of server-side software, scalability, performance, and reliability Skills
    17. Strong understanding of the OSI model, Networking, OS Layer and Services
    18. Understanding of continuous delivery tools like Chef, Puppet, Salt
    19. Understanding of continuous integration and deployment tools like Octopus deploy, Jenkins
    20. Proficient in: Java, .Net C#, JavaScript, TypeScript, HTML5 & CSS, Windows, IIS, Linux, Tomcat, JBoss, Visio, TSQL, SSIS, PL/SQL, shell scripting
    21. Some experience with Docker, Docker Swarm, Kubernetes, OpenStack, Swift, is a nice to have even if it is lab experience.
    22. Excellent communication skills:
      • Ability clearly speak and understand the English language.
      • Excellent command of the English language, i.e.
      • Ability to write and understand the written documents, email and other forms of electronic communications.Ability to discuss, articulate and simplify technology to non-technical people






    Required knowledge & skills would typically be acquired through a Bachelor’s degree and 10 years of related experience in software development & architecture design, including project management and business analysis. Significant management experience would typically be required.

    • Prior experience in financial services, specifically insurance. Familiarity with a broad lines of business included but not limited to Property, General Liability, Workers Comp, Auto, etc. 
    • Experience with policy admin and claims admins systems as well as underwriting workstations used to track premium and claims details and corresponding deductible offsets of the claims. 
    • Understanding of insurance programs cover high deductibles, self-insured retentions and captive arrangements is an advantage.

    The Company

    Arch Insurance Group is a market-leading specialty insurer providing property, casualty and a wide range of specialty insurance for corporations, professional firms and financial institutions around the globe. From product development to policy servicing to claims payment, we are dedicated to providing our customers with superb coverage and service.


    A subsidiary of Arch Capital Group Ltd., Arch Insurance employs disciplined underwriting and prudent risk selection across all types of business. We have offices in the United States, Canada, Bermuda, UK, Australia, and South Africa.


    Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis through its wholly owned subsidiaries. Arch offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company.



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