Risk Control Director

Entity Arch Insurance Group Inc (U.S.)
Job Locations US-NY-New York | US-NJ-Jersey City
Job ID
Business Segment
# of Openings
Risk Control

The Position

This position primarily supports Arch Insurance Group’s National Accounts Casualty Business Unit, to include Private Equity and Defense Base Act Underwriting teams.  Primary functions of this position include assisting underwriting in risk prequalification, assessment and selection; identifying/guiding customer service needs and developing appropriate service plans;  managing agreed upon account activities, expenses and relationships; monitoring and maintaining risk control services in accordance with regulatory requirements; and developing/delivering risk control information  that assists Underwriting and clients in understanding, evaluating and controlling exposures.

Job Responsibilities


Prequalification and Risk Selection - The primary function of this position is to support the placement of profitable insurance.

  • Work collaboratively with Underwriting to review risk submissions to ensure that they include adequate information to complete a meaningful risk evaluation based on contemplated program coverages.
  • Provide Underwriting with a risk assessment of typical workers’ compensation, general liability, and auto liability exposures based on expected loss frequency and severity for specific risks.
  • Based on review of loss experience/history, and through loss analysis activities, provide the Underwriter feedback on how well a specific risk mirrors expected loss performance for both new business and renewals.
  • Identifies/investigates background of specific accidents/claims that represent atypical occurrences.
  • Provide underwriter with information on identified exposures that may be atypical or unexpected for the specific risk versus class of risk based on operations, products, or services.
  • Provide underwriter with information on catastrophic exposures contemplated by class of risk, geographical location, nature of occupancy, employee/third party concentration.
  • Respond to specific underwriter questions and provide support on Technical/scientific (safety standards or operational processes), emerging liabilities (i.e., occupational disease or toxic torts).
  • Support account profitability by identifying appropriate risk control services, activities, and/or interventions.
  • Support account acquisition through general marketing and account specific sales presentations.  Provide pre-renewal monitoring and feedback to underwriter.

Customer Service - Differentiate Arch Risk Control Solutions via strategic risk management philosophy.

  • When appropriate, negotiate service specifications or customer service needs expressed in marketing or prequalification meetings with the producer and/or account to identify customer needs and develop service proposal and pricing for inclusion in underwriter proposal.
  • Assist in building, maintaining and delivering established vendor services in accordance with technical and financial requirements.
  • When required respond to customer service requests, meeting agreed upon needs and building customer relationships to support account retention.
  • Act as a technical resource

Account Management - Manage agreed upon account relationships to meet or exceed expectations.

  • Build and maintain trusted advisor relationships with clients, producers, underwriters, and other team partners.
  • Monitor assigned account risk control activities to ensure that service and financial outcomes are delivered in accordance with agreed upon criteria.
  • Maintain liaison with Arch claims and TPAs.
  • Monitor significant claims activity and get involved as appropriate to minimize future potential.
  • As necessary, participate in claim reviews.

Regulatory Compliance - Ensure that risk control activities are administered in accordance with regulatory requirements.

  • Ensure that processes are set up to issue the necessary notices in accordance with regulatory requirements.
  • Acquire/retain the necessary documentation when customers choose to reject offered risk control services.
  • Administer requested services in accordance with regulatory requirements.
  • Maintain necessary files in accordance with regulatory requirements to respond to inquiries and audit activities.

Communications -

  • Represent Arch Risk Control Solutions in industry/trade group presentations and/or articles.
  • Submit, as needed, Risk Control information on appropriate internal sites.
  • Prepare technical information sheets for internal/external use on current topics of interest for clients and internal partners.

Desired Skills/Experience

  • Technical Job Knowledge - broad risk based industry background; risk management skills, risk control disciplines (ergo, IH, etc.); broad based background and understanding of casualty insurance coverages (workers compensation, auto liability, and strong skills in general and products liability); risk control regulatory & compliance issues.
  • Knowledge and expertise in Defense Base Act coverage and service.
  • Responsiveness - timeliness and quality.
  • Teamwork- ability to develop relationships/collaborate with internal and external partners/customers
  • Communication - verbal & written ability to conduct complex research and simply communicate findings; ability to demonstrate/apply consulting skills
  • Problem Solving/Decision Making - demonstrate skills as a creative/innovative and results oriented problem-solver
  • Ability for frequent travel throughout the United States to service multi-state accounts and participate in internal meetings and industry functions.  Estimated routine overnight travel is 30% with periodic peaks to 40 - 50%.
  • Experience: 10+years of Risk Control/Risk Management Experience (a broad background with experience in diverse industries and operations and knowledge in varied risk control disciplines such as industrial hygiene and ergonomics is highly desirable).


  • Education: Bachelor's Degree in a Risk Management, Safety, Engineering, or related Technical Discipline.
  • Licenses, Certifications and/or Registrations: CSP or other professional designation; additional industry-specific study and designations (such as CPCU, ARM or ALCM) a plus.

The Company

Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis through its wholly owned subsidiaries. Arch offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company.


A subsidiary of Arch Capital Group Ltd., Arch Insurance employs disciplined underwriting and prudent risk selection across all types of business. We have offices in the United States, Canada, Bermuda, UK, and Australia.


Arch Insurance Group is a market-leading specialty insurer providing property, casualty and a wide range of specialty insurance for corporations, professional firms and financial institutions around the globe.  From product development to policy servicing to claims payment, we are dedicated to providing our customers with superb coverage and service.


Arch offers competitive pay and a comprehensive benefits package including a student loan assistance program, 401k company match and employee stock purchase plan (ESPP).  Additionally, Arch is committed to supporting professional development and a culture that encourages innovation, collaboration and professional growth. 




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