Arch

Principal Digital Product Manager

Entity Arch Insurance Group Inc (U.S.)
Job Locations US-NJ-Jersey City
Job ID
2019-3105
Business Segment
Insurance
# of Openings
1
Category
Information Technology

The Position

JOB SUMMARY

The Arch Insurance Digital Product Management team has responsibility for solving human and business problems with new technology. This role drives the product strategy, product roadmap development, and market delivery/operation of the product offering for multiple business segments. The Principal Digital Product Manager will work closely with business peers, digital product management team members, and senior executives across various functional areas to position the business to effectively execute against digital initiatives including Partner Products, web/mobile channel, and Enterprise Technologies. The incumbent will have broad autonomy to articulate and execute a plan to address customer and market opportunities using state of the art methods. The incumbent will be an experienced business architect or process engineer, multidimensional digital leader who is strategic, technology savvy, and skilled in both product strategy and operational efficiencies.

Job Responsibilities

Essential RESPONSIBILITIES and ACCOUNTABILITIES

  1. Independently identify need for new or revision of existing digital products and solutions, and proactively drive the business case for change across the company using business architecture and process re-engineering methodology
  2. In partnership with product business owners, lead the product vision and strategic development process for multiple business segments to include multi-year product roadmap development and periodic review processes that will be incorporated in to the broader company product portfolio plan
  3. Interview product/business owners, perform market research, market validation and whitespace analysis to uncover both unmet needs and disruptive innovation opportunities for existing and new features and functionality
  4. Foster close relationships with key market constituents to validate product strategy and roadmap
  5. Build the business case for proposed products and initiatives in multiple business segments, including cost/benefit estimates, market trends, competitive and risk analysis, industry best practices and product development timelines. Drives the business case (financial/ROI) analysis to quantify & determine the value to the company of a current or potentially new system/application
  6. Plan, prioritize, and manage the product features and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial and corporate objectives in their business segment through their thorough understanding of company-wide business segment needs.
  7. Collaborate with the engineering and project management teams to ensure consistent execution of product plans following established software development methodology and processes that result in product delivery on time and in budget. Partner with business and technical teams to plan and prioritize system releases and specific release content.
  8. Envision and define the future state of Arch Insurance digital business segment products, focusing on features that deliver real customer value and drive customer retention
  9. Engage business partners to develop and execute action plans to address gaps
  10. Lead and mentor Digital Product Managers to accomplish results; provide training and development

Required Skills/Experience

JOB SPECIFICATIONS

Knowledge & Skills:

  1. A background in the servicing domain of insurance industry products or related business environment
  2. Extensive experience architecting new business solutions and/or process re-engineering for improvements. (experience with insurance products required)
  3. Excellent understanding of usability and user experience best practices
  4. Extensive experience synthesizing qualitative and quantitative data to drive decisions for building best in class digital products
  5. Extensive experience delivering enterprise class software products for a national multi-cultural audience
  6. Excellent understanding of product lifecycle development
  7. Excellent ability to evaluate, analyze and interpret the voice of the customer through a variety of data sources
  8. Ability to be both strategic and tactical in day to day interactions
  9. Demonstrated knowledge of digital channels and platforms (e.g., web, mobile, client PC, partner products, social, video)
  10. Deep understanding of technologies utilized in the insurance industry and the ability to drive end-to-end influence to adopt in the company
  11. Excellent diplomatic and consensus building skills
  12. Excellent ability to convey technical concepts in a clear, understandable way with executives and individual professionals.
  13. Highly effective at overcoming internal barriers and negotiate resource constraints to produce successful digital initiatives
  14. Excellent communication and presentation skills.
  15. In-depth experience working with 3rd party vendors to deliver results
  16. Excellent ability to establish credibility, influence and effective working relationships with peers and stakeholders.
  17. Highly effective at interacting and partnering at all levels across the organization
  18. Ability to make decisions in a fast-paced, deadline-driven and rapidly changing environment.

Education

Education & Experience:

Required knowledge & skills would typically be acquired through a Master’s Degree in business, computer science or related field (or equivalent in experience) with 12 to 15 years or related experience.

The Company

Arch Insurance Group is a market-leading specialty insurer providing property, casualty and a wide range of specialty insurance for corporations, professional firms and financial institutions around the globe. From product development to policy servicing to claims payment, we are dedicated to providing our customers with superb coverage and service.

 

A subsidiary of Arch Capital Group Ltd., Arch Insurance employs disciplined underwriting and prudent risk selection across all types of business. We have offices in the United States, Canada, Bermuda, UK, Australia, and South Africa.

 

Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis through its wholly owned subsidiaries. Arch offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company.

 

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