The Vice President, Global End User Services (EUS) provides corporate end user support services and global EUS engineering standards and governance. The VP, Global EUS will primarily coordinate and drive global standards for OneArch End User Services to simplify and unify consistent solutions and engineering governance and will provide direct service desk services where affiliates do not have their own EUS. This will involve (but not limited to) cloud adoption, VDI, physical PC standards, patching/imaging, and ServiceNow for service desk workflows for high efficiency and performance.
Corporate end user services involves coordinating and driving resolution of customer issues by troubleshooting, end-user solution fixes, negotiating priority with the customer, and communicating to the proper support function. The VP, Global EUS ensures specific requirements of customer support service level agreements (SLA’s) are met. They will also provide efficient end-user technology solutions to the business units that streamlines processes, improves productivity, and adapts to changing needs. She/he is responsible for building and managing an End User Support Team that delivers all technology consumed by our end users, including all physical and virtual desktop infrastructure, mobile endpoints, telecommunication systems, and service delivery applications.
Arch is a global leader in providing specialty insurance and reinsurance solutions to today's challenges and tomorrow's opportunities. If you're interested in joining a dynamic company and working with a team of motivated, high caliber individuals, apply today and come grow with us!
The Expertise We're Looking For
The Skills You'll Bring
The Value You'll Deliver
Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis. Arch Capital Services Inc. provides support and expertise to entities across ACGL to help them operate effectively and efficiently. Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company.