Supervisor - Claims Operations

Entity Arch Insurance Group Inc (U.S.)
Job Locations US-NE-Omaha
Job ID
Business Segment
# of Openings

The Position

The Claims Division is seeking a Supervisor to join the Claims Operations Team. In this role, the responsibilities include but not limited to monitor and complete day-to-day activities and tasks for busy Claims Operations Office.  

Job Responsibilities

  • Supervise, monitor work assignments, and provide administrative support to Claims Assistants and Customer Services Representatives.
  • Assist in the digitalization of workload and workflow.
  • Monitor work of subordinates and conducts annual performance reviews.
  • Provide administrative support across the Claims Department.
  • Support in managing the day to day activities of the department including preparation of daily reports, reviewing indexing queue for misrouted documents and quality assurance for miscellaneous claims letters.
  • Create claims from FNOL (first notice of loss) in claims systems and route new loss to Claims Examiner.
  • Prepare acknowledgement letters and forward via mail or electronically
  • Procure binders and/or policies.
  • Handle incoming telephone calls and respond to information requests.
  • Other Administrative duties as assigned by Claims Operations Manager.

Required Skills/Experience

  • Some college or insurance related education preferred
  • Three to five (3-5) years of supervisory experience
  • 5 years of insurance industry/claims experience
  • Proven problem solving, critical thinking, analytical, organizational, and time management skills
  • Proficiency with Microsoft Excel, PowerPoint, and Word
  • Strong communication and customer service skills

The Company

Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, and Australia, providing specialty risk solutions to clients worldwide across a wide range of industries. With over ten years of operating history and strong financial ratings, our track record remains solid.


Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence.


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