Digital Product Manager

Entity Arch Insurance Group Inc (U.S.)
Job Locations US-MN-St. Paul | US-NJ-Jersey City
Job ID
Business Segment
# of Openings
Information Technology

The Position

Digital Product Manager

The Arch Insurance Digital Product Management team has responsibility for solving human and business problems with new technology. This role drives the product strategy, product roadmap development, and market delivery/operation of the product offering in assigned business segment. The Digital Product Manager will work closely with business peers and digital product management team members to effectively execute against digital initiatives including Partner Products, web/mobile channel, and Enterprise Technologies. The incumbent will be an experienced dynamic, multidimensional digital professional who is strategic, technology savvy, and skilled in both product strategy and operational efficiencies.

Job Responsibilities


  1. Lead the product vision and strategic development process for assigned business segment to include product roadmap development and periodic review processes
  2. Perform market research, market validation and whitespace analysis to identify new opportunities for existing and new features and functionality
  3. Foster close relationships with key market constituents to validate product strategy and roadmap
  4. Deeply understand the business case for proposed products and initiatives in assigned business segment, including cost/benefit estimates, market trends, competitive and risk analysis, industry best practices and product development timelines.
  5. Prepare business case (financial/ROI) analysis to quantify & determine the value to the company of a current or potentially new system/application
  6. Plan, prioritize, and manage the product features and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial and corporate objectives in assigned business segment demonstrating strong understanding of the business segment needs.
  7. Collaborate with the engineering and project management teams to ensure consistent execution of product plans following established software development methodology and processes that result in product delivery on time and in budget. Partner with business and technical teams to plan and prioritize system release and specific release content
  8. Engage business partners to develop and execute action plans to address gaps
  9. May mentor other Product Managers to accomplish results; provide training
  10. Engage with customers through interviews, small group sessions, and broader market research; gather and understand their pain points, needs, and aspiration
  11. Direct the creation of compelling, creative demos and presentations that win customers, business stakeholders and product teams in order to effectively position the product incremental delivery & innovation

Required Skills/Experience

Knowledge & Skills:


  1. Have 5-7 years of experience in insurance or finance industry for similar role- software product manager
  2. Have extensive experience operating in an Agile Scrum environment to deliver high quality products rapidly
  3. Feel a strong passion for technology and a strong aptitude for business strategy
  4. Broad understanding of usability and user experience best practices
  5. Broad experience synthesizing qualitative and quantitative data to drive decisions for building best in class digital products
  6. Broad experience delivering enterprise class software products for a national multi-cultural audience
  7. Strong understanding of product lifecycle development
  8. Broad experience defining digital content experiences (experience with insurance products helpful)
  9. Strong ability to evaluate, analyze and interpret the voice of the customer through a variety of data sources
  10. Ability to be both strategic and tactical in day to day interactions
  11. Demonstrated knowledge of digital channels and platforms (e.g., web, mobile, client PC, partner products, social, video)
  12. Strong understanding of technologies utilized in the industry and the ability to see their impact
  13. Strong diplomatic and consensus building skills
  14. Strong ability to convey technical concepts in a clear, understandable way
  15. Strong ability to overcome internal barriers and negotiate resource constraints to produce successful digital initiatives
  16. Strong communication and presentation skills.
  17. Relevant experience working with 3rd party vendors to deliver results
  18. Strong ability to establish credibility, influence and effective working relationships with peers and stakeholders.
  19. Strong ability to interact and partner at all levels across the organization
  20. Ability to make decisions in a fast-paced, deadline-driven and rapidly changing environment.


Education & Experience:

Required knowledge & skills would typically be acquired through a Bachelor’s Degree in business, computer science or related field (or equivalent in experience) with 7 to 10 years or related experience.

The Company

Arch Insurance Group is a market-leading specialty insurer providing property, casualty and a wide range of specialty insurance for corporations, professional firms and financial institutions around the globe. From product development to policy servicing to claims payment, we are dedicated to providing our customers with superb coverage and service.


A subsidiary of Arch Capital Group Ltd., Arch Insurance employs disciplined underwriting and prudent risk selection across all types of business. We have offices in the United States, Canada, Bermuda, UK, Australia, and South Africa.


Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis through its wholly owned subsidiaries. Arch offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company.



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