The AVP IT Operations manages IT Service Management(ITSM) processes including incident management, change management, problem management, monitoring and associated infrastructure. The incubement ensures availability and performance of critical business applications and ensures service level agreements are met. AVP of IT Operations coordinates and drives resolution of production incidents by troubleshooting, setting priority and communicating updates to customers.
Required knowledge and skills would typically be acquired through a Bachelor’s degree in Computer Science, Engineering or related degree plus 8-10 years of directly related experience.
Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, and Australia, providing specialty risk solutions to clients worldwide across a wide range of industries. With over ten years of operating history and strong financial ratings, our track record remains solid.
Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence.