Senior Systems Engineer

Entity Arch Capital Services Inc
Job Locations US-NC-Raleigh
Job ID
Business Segment
# of Openings
Information Technology

The Position

The Senior Systems Engineer is responsible for the administration and operation of the firm’s Infrastructure. This role requires an in depth knowledge of IaaS and PaaS on Azure, Active Directory, Federation, VMware ESX (6.0, 6.5, 6.7), Cisco UCS, Windows security, and related technologies. The Senior Systems Engineer implements solutions and acts as a subject matter expert providing IT managed services to internal global customers. The incumbent operates independently on complex assignments involving the analysis of both business and regulatory requirements. Candidate must be a self-starter, and demonstrate experience managing projects to completion. Candidate must be self-motivated and well organized, and must have strong communications skills. The Senior Systems Engineer will work closely with the Director of Infrastructure and other Senior Systems Engineers. This position, on occasion, does require work beyond traditional business hours.

Job Responsibilities

  • Develop processes and procedures to ensure infrastructure environments maintain the highest levels of availability, security, and quality
  • Provide project coordination and write documentation for technology implementations
  • Engineer and provide SR escalation for x86 Architecture in both private and public cloud spaces
  • Performs advanced technical analysis and recommends IT systems purchases and upgrades as needed
  • Follow all set procedures and policies pertaining to the Change Management System
  • Develop capacity forecasts for managed environments that are proactive and prevent problems prior to outages
  • Provide guidance on topics broadly related to information security risk and compliance
  • Serve as escalation point and provide troubleshooting guidance and direction in resolution of escalated issue and/or complex production, application or system problems

Required Skills/Experience

  • 8+ years' of related enterprise IT experience
  • 3+ years' of experience working with Cloud technologies on Azure and AWS (certification is a plus)
  • Strong PowerShell Automation Experience and advanced level x86 Architecture
  • Relevant practical experience managing/troubleshooting authentication services
  • Experience with Kubernetes Clusters, AKS or Open Shift
  • Enterprise Disaster Recovery implementation and management experience for x86 environments
  • Knowledge of Kerberos, LDAP, Active Directory, SAML, DNS, DHCP
  • Significant experience with Windows operating systems scripting and troubleshooting as well as experience with user and security administration in the Windows environment and implementation of backup/restore and disaster recovery strategies
  • Expert experience with maintenance and administration of VMWare virtualized systems

Desired Skills/Experience

  • Working knowledge of Agile SDLC methodologies will be plus
  • Extensive experience with maintenance and administration of VMWare and Cloud (Azure and AWS) virtualized systems
  • Knowledge of Microsoft Windows and Non-Windows Server architectures, Virtualization Technologies, and LAN/WAN/Firewall/VPN network technologies
  • Strong Power Shell scripting experience as well as operational responsibility over the Active Directory, ADFS, DNS, DHCP and PKI services
  • Extensive experience with Kubernetes Clusters, AKS or Open Shift.
  • Knowledge of Kerberos, LDAP, Active Directory, ADFS, DNS, DHCP and GPO's in a Windows Server 2012 R2 environment
  • Strong familiarity with security issues surrounding network computing and experience in implementation of security systems and controls
  • Effectively use teamwork to contribute to a high-morale/high-performance team culture, leading by example
  • Strong skills in prioritization and reprioritization to react to a dynamic environment
  • Infrastructure documentation skills
  • Excellent interpersonal and communication skills for relaying business and technical information to audiences with varying backgrounds including offshore and operations teams


  • Required knowledge and skills would typically be acquired through a Bachelor’s degree in computer science or related field
  • Industry specific training and designation is a plus

The Company

Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis.  Arch Capital Services Inc. provides support and expertise to entities across ACGL to help them operate effectively and efficiently. Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company.




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