Senior Systems Engineer, Automation

Entity Arch Capital Services Inc
Job Locations US-NC-Raleigh | US-NC-Greensboro | US-NC-Winston Salem
Job ID
Business Segment
# of Openings
Information Technology

The Position

The Senior Systems Engineer (Automation) will be primarily responsible to guide Arch engineering teams in automating core processes. Many processes are currently either manual and/or handled with scripts. We are looking to automate as much as possible through the use of Ansible, Terraform or similar.  This role requires an in depth knowledge of Active Directory, VMware ESX, Windows, Linux, Automation tools and related technologies.  The candidate will be part of the Platform Engineering group.  Candidate must be a self-starter, and demonstrate experience managing projects to completion.  Candidate must be self-motivated and well organized, and must have strong communications skills.  This position works very closely with the AVP of Platform Engineering and Senior Systems Engineers of IT Operations.

Job Responsibilities

  • Write scripts/programs to automate builds (powershell, YAML, Python and/or BASH)
  • Design, build and implement automation throughout the infrastructure
  • Develop processes and procedures to ensure managed environments maintain the highest levels of availability, security, and quality
  • Follow all set procedures and policies pertaining to the Change Management system
  • Develop capacity forecasts for managed environments that are proactive and prevent problems prior to outages
  • Provide guidance on topics broadly related to information security risk and compliance
  • Serve as escalation point and provide troubleshooting guidance and direction in resolution of escalated issues and/or complex production, application or system problems
  • Must be able to accommodate schedule flexibility to deal with escalations and occasional changes during non-core business hours

Required Skills/Experience

  • A minimum of 8 years’ experience supporting a production environment
  • 2+ years’ experience with Ansible, Chef, or Puppet
  • Knowledge of Kerberos, LDAP, Active Directory, ADFS, DNS, DHCP
  • Ability to automate provisioning of cloud resources such as VMs to vCenter, AWS, Azure

Desired Skills/Experience

  • Working knowledge of Powershell, Bash, Git, Windows and Linux
  • Must have a technologist mindset with aptitude to work on complex projects while possessing organization, time management, and multitasking skills
  • Excellent written and oral communication skills with ability to cross-train team members
  • Strong ability to adapt to an extremely dynamic environment comprising of high degree of complexities and priorities
  • Familiarity and working experience in OpenShift / Kubernetes or similar, Docker, Terraform will be an asset
  • Experience with ServiceNow, JIRA and/or Jenkins will be an asset


  • Industry specific training or designation a plus
  • Bachelor’s Degree in Computer Science and/or certifications preferred

The Company

Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis.  Arch Capital Services Inc. provides support and expertise to entities across ACGL to help them operate effectively and efficiently. Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company.




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