Corporate Account Sales Support Analyst

Entity Arch U.S. MI Services Inc
Job Locations US-NC-Greensboro
Job ID
Business Segment
# of Openings

The Position

The Corporate Account Sales Support (ISS) Analyst provides day to day support for Corporate/House Accounts.  Working with the National Account VP, he/she leads various executive client meetings, especially when the topic is operational in nature and specific to the client’s processes. The incumbent will provide our internal and external Corporate Accounts with a single point of contact and will have deep knowledge of the corporate accounts, from Origination to claims/servicing/mods.


Arch MI is a new and growing mortgage insurance company with a strong and global parent – Arch Capital Group Ltd.  If you’re interested in joining a dynamic company and working with a team of motivated, high caliber people, apply today and come grow with us!

Job Responsibilities

  1. Provides customer training and problem resolution to Corporate/House Accounts on various loan origination systems including Optimal Blue, LOS and CONNECT.
  2. Acts as the SME for Arch systems and customer LOS and collaborates with relevant departments (e.g., UW Customer Service, Pricing, Credit Risk, Legal, and IT) on projects, lender requests and processes that have cross-departmental dependencies.
  3. Provides system enhancement recommendations to internal IT department/users and organize department user acceptance testing to support IT initiatives and increase efficiencies and productivity,
  4. Manages and maintains internal department tracking systems (e.g. SharePoint, Quality Center etc.)
  5. Analyzes documents and has authority to decision complex rate discrepancies for team without escalation, based on outlined parameters.
  6. Identifies and implements necessary process changes to allow for increased productivity and efficiency.
  7. Develops and coordinates department training for Corp Accounts processes and process documentation.
  8. Ability to perform ISS Analyst role with a high degree of knowledge and skills, provide assistance when necessary to existing ISS Analyst team.

Required Skills/Experience

Knowledge & Skills:

  1. Thorough knowledge of residential mortgage banking, mortgage insurance and underwriting practices.
  2. Creative problem solving, analytical skills and strong process improvement/re-engineering skills; innovative, results driven, detail oriented and adaptable to change.
  3. Strong organizational, prioritization, time management, and multi-tasking skills.
  4. Good communication skills (written and verbal) along with customer service competencies to effectively work with customers and internal contacts.
  5. Strong interpersonal skills. Ability to interact comfortably with various levels of management,
  6. Knowledge of various systems used by the Sales team and their Accounts; CONNECT, Loan Origination Systems (LOS) such as Encompass, and Electronic Data Interchange (EDI),
  7. Conduct System User Acceptance Testing/Validation.
  8. MS Office skills (Word, Power Point, and Excel).
  9. Expertise in customer service orientation with the ability to develop and maintain long term customer satisfaction and loyalty. Ability to effectively manage multiple business contacts and their issues.


Education & Experience:

Required knowledge & skills would typically be acquired through a Bachelor’s degree and 8+ years related experience – Arch systems experience preferred.


Working Conditions/Environment & Physical Demands:

  1. Normal office environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job.
  2. Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent.
  3. Light travel may be required.



Incumbent may be asked to perform other duties as required.

The Company

About Our Company

Arch Mortgage Insurance Company is the flagship U.S.-based mortgage insurer of Arch Capital Group Ltd., a leading insurance and reinsurance company operating through its subsidiaries worldwide. Based in Greensboro, North Carolina, our company is committed to our employees and our customers.  Our Total Rewards package offers competitive pay and valuable benefits.  Plus you’ll have access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth.


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